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Frequently Asked Questions

This list of FAQ’s is general to our industry but will not apply to all organizers. Ask your personal Organizer about his/her specialties and services they provide.

GENERAL

Why should I hire an organizer?

Disorganization leads to higher stress levels and reduced productivity. Organization helps us be more productive and efficient whether in our home, office or school. Think of all the time you waste searching for your keys, a bill you need to pay, or those lost office files. Hiring an organizer can help if you have a major project such as your garage or attic, or if life circumstances have caused disorganization throughout your home, office and life. For many, especially those with ADHD, organizing is a lifelong struggle. Some may find it helpful to schedule a block of time and work with an organizer each weekly or each monthly to achieve and maintain order.

What are the benefits of hiring a professional organizer?

A professional organizer will work with you, at your pace, to help find systems and places for your things. An organizer will have new suggestions or solutions for your organizing needs. While your friends and family may want to help, it might be tough for them not to criticize. Organizing professionals are not there to judge. In addition, while you may recognize the need to delete stuff, it can be a difficult and emotional time.

A professional organizer will be your coach at this time, pushing you when needed, stepping back when necessary and providing a guiding hand throughout the process.

What process should I follow to hire a professional organizer?

Narrow down what you want in an organizer. Look for those with the certifications or niche skills to help with your specific needs. Organizers specialize in closets, moving/transitions, the elderly, persons with disabilities, papers and filing, and more. Be sure to interview more than one organizer to get a feel for how different people work. You’ll want to choose someone with whom you feel comfortable so that you can accomplish your goal.

What should I expect when contacting a Faithful Organizer?

When you contact a Faithful Organizer you will be asked questions regarding your organizing needs and challenges. You’ll discuss the best time to meet for your organizing session(s). During your first meeting, the organizer will review your space and assess your needs. They will also discuss their fee scale and answer any additional questions. At that point, some organizers will have you sign a contract, letter of agreement or other document before beginning the work.

What should I expect when hiring a Faithful Organizer?

A Faithful Organizer will not judge your or your disorganization. An organizer will keep your information confidential. You should expect friendly, courteous discussion of your items, questions about your goals and daily habits and suggestions for systems and ways of making organizing easier. You should be prepared to work. Your input and help are very important to the organizing process, and both you and the organizer will sort through your items to get started. Do not expect your professional organizer to clean, unless he or she offers that service in addition to organizing.

What types of certifications are available for professional organizers?

The Board of Certification for Professional Organizers (BCPO) is the credentialing body for someone who wants to become a Certified Professional Organizer® (CPO). The Institute for Challenging Disorganization (ICD) offers the Certified Professional Organizer in Chronic Disorganization credential (CPO-CD). While any organizer you hire should ideally be certified by one of the organizations, the two take differing approaches. BCPO focuses on the business and basics of organizing work, while the ICD delves into the needs of people with chronic disorganization including those with attention deficit hyperactivity disorder (AD/HD), hoarding behaviors, mental health issues such as depression or anxiety, and related disorders. The ICD also offers different levels of certificates and certification.

What can I do to prepare for your visit?

Many people are embarrassed about their clutter or perceived disorganization. There is no need to pre-organize before a visit. Be sure to dress comfortably. Be ready to sort and make decisions.

What organizing products do I need to purchase before the first appointment?

When a Faithful Organizer arrives for the first appointment, they will identify what the needs are for each space. They will then try to repurpose products you already have in your home. At that point, they will recommend products, if needed.

How long does it take to get organized?

That depends on how much space is to be organized and how quickly you make decisions. Each organizing session is different and each person is different. Organizing is a process, not an end result.

Are you going to tell everyone about my mess?

Faithful Organizers® have a very strict confidentiality policy. We do not share details about your space to anyone.

Will pictures of my mess show up on your website, Twitter or Facebook page?

Some Faithful Organizers® may ask you for permission to take before and after pictures. This decision is entirely up to you. You should sign a photo consent form prior to taking any the photos so there is an understanding of what to expect.

What do I do about family members who don't want to participate?

You cannot force anyone else to get organized. Research and experience have demonstrated a good beginning point is to ensure your own spaces are organized well. It's always easier to see what someone else needs to do than what you need to do for yourself! Organizers can also work with you to identify what areas in the household belong to what family members.

How do you handle things I want to donate or recycle?

Many Faithful Organizers® offer additional services to help you donate and recycle what you are redistributing. They promote eco-organizing.

What if I don't like the ideas or suggestions offered?

Faithful Organizers®’ services are based on determining and implementing what YOU want.

How much does a professional organizer cost?

Rates vary among geographic locations, firms and experience. Many organizers offer packages and special pricing.

Are you insured?

Although insurance isn’t a requirement in all areas, it is encouraged that each Faithful Organizer carries insurance.

Is there a guarantee on services?

Guarantees vary as much as rates. You may ask your organizer about his/her personal guarantee.

How do you handle papers with confidential information?

Documents are handled in whatever way you prefer, including: burning, on-site shredding, or off-site shredding. The best approach is determined by the volume of papers you possess.

Do you work on weekends?

Many organizers do work on weekends and offer flexible hours to meet the needs of the client

HIRING A COACH or ORGANIZER

What is the difference between a professional organizer and an organizing coach?

Professional organizers use a variety of methods and tools to help people organize their space, time, electronic and paper information. An organizer coach uses coaching techniques to help you move from an identity related to your stuff, to an identity as an organized person; connecting personal and professional goals. An organizer coach is a trained coach who specializes in organizing as opposed to a professional organizer with coaching experience. An organizer coach may incorporate coaching techniques during an on-site organizing session or may work with you over the phone (or via Skype) to help you achieve your organizing goals.

Do I need to hire a professional organizer or an organizing coach?

This is a personal question which can only be answered by you. Options should be discussed when you are talking with your organizing professional.

Do you offer productivity coaching?

With the number of tasks people have their list, productivity specialists offer clients methods to increase productivity in business and residential settings.

HOARDING

A member in my family has hoarding behaviors. How do I approach him/her about getting help from a professional organizer?

The most crucial factor is to show concern; remaining supportive and non-judgmental. For more specific tips, we suggest the book Digging Out: Helping Your Loved One Manage Clutter, Hoarding & Compulsive Acquiring by Michael A. Tompkins, Ph.D. and Tamara L. Hartl, Ph.D.

I’m struggling with hoarding, can you help?

There are Faithful Organizers® who are professionally trained to work with those with hoarding tendencies. That being said, organizers have found that an important element in working with someone with hoarding behaviors is having a mental health specialist as a member of the support team.

MOVING

How can a professional organizer help me with the moving process?

A professional organizer can help you downsize, categorize and sort items to be packed or left behind. In some cases, organizers can help you label and pack boxes. Even if you hire professional movers, a professional organizer can help you prepare for your move by sorting out what to take with you and what to leave behind. They can also assist you with unpacking and organizing your contents once your belongings arrive at your new home. Starting organized will equip you in maintaining an organized home.

We're moving to a smaller house but have too much stuff. Can you help us downsize?

There are Faithful Organizers® who specialize in downsizing.

We're moving in together, can you help us combine our households?

Two of everything means you will end up with a lot of stuff! A professional organizer can help sort through everything to find homes for all your belongings.

SPECIALTIES

Can you help me with my holiday organizing needs?

From cards to wrapping presents to planning meals -- there's a lot to do! And there's about to be more stuff coming into your home. Ask this question to those you interview to see if they offer this service.

Can you help organize a college dorm room?

There are many systems and tools to set up your student for success in school -- and getting along with his or her new roommate.

Do you help organize apartments?

Faithful Organizers® help people organize any size home or office.

Do you provide garage organizing services?

Each organizer has their own areas of expertise; ask your organizer which areas are offered as part of their services.

Do you provide online organizing services?

There are Faithful Organizers® who take advantage of technology as it makes sense within the context of an organizing challenge. This includes but isn't limited to using pictures or video to help understand a situation, utilizing phone or Skype between on-site or in lieu of on-site sessions and using the internet for email or cloud technology solutions.

Can you help me organize my computer?

There are Faithful Organizers® who can help with organizing files and systems for PC-type computers. Electronic organization is a growing challenge for many, as we move our lives from papers to electronic documents. Knowing where to find your work in your computer is just as important as knowing where to find your belongings.

Can you help me establish a process for managing my emails?

Just like regular mail, email just keeps on coming! A professional organizer can help you create a system for handling each item to prevent becoming overwhelmed by emails.

OFFICES

Can you help organize my home office?

Because the home office is often a unique blend of work and personal lives, it should be accorded great importance. A Faithful Organizer can help you create a focused work space in order to handle your work and the duties of running a business.

How can you help me increase my work productivity?

Our organizing and productivity professionals can meet with you to discuss your commitments, your to-do lists, calendars, priorities, and all other matters related to organizing your time. They will help you implement techniques to gain productivity.

Can you help me organize my computer?

There are Faithful Organizers® who can help with organizing files and systems for PC-type computers. Electronic organization is a growing challenge for many, as we move our lives from papers to electronic documents. Knowing where to find your work in your computer is just as important as knowing where to find your belongings.

Can organizers help with large companies or Corporations

Corporate offices are unique due to the varying personalities involved. A corporate Organizer can bring solutions to areas such as electronic communications, paperless processes and physical organizing of the common areas and offices.

“The steps of a man are established by the Lord, when he delights in His way.”

Psalm 37:23